FAQ

INFORMATION REGARDING COVID-19 FOR FOREIGN DIPLOMATIC MISSIONS AND INTERNATIONAL ORGANISATIONS ESTABLISHED IN BELGIUM
TotalEnergies advises its customers within a diplomatic mission to gather all their 136F declarations and to send them in one
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HOW TO SEND THE 136F FORM TO TotalEnergies?
The 136F form cannot be photocopied, reprinted, faxed, scanned, e-mailed or otherwise reproduced.Only the original hard copy/version of
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HOW CAN I CONTACT THE TotalEnergies DIPLOMATIC TEAM?
The TotalEnergies Diplomatic Cards team is at your service 08h30-17h00 during business days:Either via the online contact
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WHAT IS THE TAX-FREE QUOTAS FOR DIPLOMATIC PURCHASES?
The duty/tax-free quotas for diplomatic purchases is in practice a tax-free fuel allowance granted for each calendar year, free
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HOW TO RENEW MY 136 F form? (ALREADY CUSTOMER)
On your TotalEnergies ACCOUNT (cf. LOGIN), create a new 136F declaration using information related to your vehicle’s fuel type,
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WHERE WILL MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD BE DELIVERED?
For security reasons, all postal mail and fuel cards will be delivered at the headquarters of your diplomatic mission in
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ARE CD NUMBER PLATES MANDATORY?
The answer to this question is negative. The rule is: you must be the owner of the vehicle that must
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CAN I USE THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD OUTSIDE OF BELGIUM?
The 136F form is limited to the kingdom of Belgium, as requested by the Kingdom of Belgium Foreign Affairs, Foreign
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WHAT SHOULD I DO WHEN I FORGET THE PIN CODE OF MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
The pin code that is sent to you is the code that you have chosen while generating the 136F form
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HOW TO USE THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD WORK?
Just insert your TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD into the ‘external’ terminal placed near the petrol pumps and follow the
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AM I ELIGIBLE FOR THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
The TotalEnergies Diplomatic Card is reserved exclusively for natural persons and legal persons who are eligible for the exemption from
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DELIVERY TIME OF THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
After endorsement of your 136 F declaration by the Belgian General Administration of Customs and Excise, and only after that, we
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I HAVE NUMBER PLATE REGISTERED IN ANOTHER COUNTRY!
I have number plates registered in another country, which is not Belgium, can I benefit from the TotalEnergies DIPLOMATIC TAX-FREE
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IS A DIRECT DEBIT MANDATE MANDATORY?
The SEPA Direct Debit mandate is mandatory for individual customers using the TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD for their ‘private/
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CAN I CHECK/MODIFY MY PERSONAL DATA?
At any time, you can monitor your personal data on your TotalEnergies Diplomatic Account (see LOGIN).Should any personal date
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HOW MANY TOTAL TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD CAN I ORDER?
For private/personal use, a diplomat or an administrative and technical staff members of diplomatic missions may request maximum two
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TO WHICH TAX-FREE FUEL CAN I APPLY WITH A 136F FORM?
By means of a 136 F only the vehicle-related products belonging to the requester may be included in a 136F form.
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WHAT SHOULD I DO WHEN MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD IS NOT WORKING?
Should your TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD not be working, please make a picture of the error message at the
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WHAT IS THE YEAR TAX-FREE FUEL QUOTA/ALLOWANCE?
The rules in this regard vary by country, reciprocity rules, agreements, bilateral relations, and so on between Belgium and third
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HOW DOES THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD WORK?
The TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD allows to collect fuel purchases within the ± 536 petrol stations of TotalEnergies and to generate
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WHAT SHOULD I DO WHEN MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD IS LOST OR STOLEN?
When one of your TotalEnergies tax-free fuel card is lost or stolen, you must block it immediately by calling:TotalEnergies +32 2 288 99 36 (
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WHAT TO DO WHEN I SWITCH OF IBAN ACCOUNT?
You will find a new Direct Debit form on your TotalEnergies Diplomatic Account. To do so, please access your Customer
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SHOULD I REGISTER MY CAR IN BELGIUM?
The answer to this question is positive. Indeed, and despite the European directives, you must be the owner of the
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WHAT SHOULD I DO WHEN LEAVING BELGIUM?
The customer undertakes to inform TotalEnergies prior his/her diplomatic mission term in Belgium comes to an end by a
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WHICH PRICE WILL I PAY FOR THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD PRICE?
TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD offers you the most competitive tax-free fuel price on the Belgian market for diesel and
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CO-SIGN OR COUNTERSIGNATURE OF YOUR 136F FORM?
The head of Mission or his/her authorized representative must always co-sign the 136F declaration both for the private/personal
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HOW MUCH COSTS A TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
The TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS are free of charge.TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS offers you the most competitive
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DO I HAVE TO PAY A FEE WHEN USING THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS are free of charge. TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS offers you the most competitive tax-free
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FORGOTTEN PASSWORD?
Have you forgotten your password?First, click on the ‘LOGIN’ button.Then, select the option 'FORGOTTEN PASSWORD' and enter the
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GDPR?
For any questions related to GDPR, please read the TotalEnergies Personal Data Protection Policy Charter (see specific page: Privacy).
HOW WILL I BE INVOICED?
Every customer will automatically get an invoice by e-mail.The invoices of TotalEnergies are already exempt from Value Added Tax (
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WHAT IS THE PROTOCOL DOSSIER/FILE? WHERE TO FIND IT?
Your personal/private Protocol dossier/file number is mentioned in the backside of your Belgian ID-card issued by the Protocol
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WHAT SHOULD I DO WHEN SWITCHING POSITIONS WITHIN MY DIPLOMATIC MISSION?
WHAT SHOULD I DO WHEN SWITCHING POSITIONS WITHIN MY DIPLOMATIC MISSION?When you are switching positions in Belgium within your
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HOW CAN I OBTAIN THE TOTAL TAX-FREE FUEL? (NEW customer/not customer yet)
As a reminder, the TotalEnergies Diplomatic Card is reserved exclusively for natural persons and legal persons who are eligible for
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FORGOTTEN E-MAIL ADDRESS?
Have you forgotten your e-mail address?If so, please contact the TotalEnergies Diplomatic Card team: The TotalEnergies Diplomatic Cards team
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THE STAMP/SEAL OF YOUR DIPLOMATIC MISSION?
Every single 136F declaration must be stamped with the official stamp/seal of your diplomatic Mission, which will be controlled
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HOW CAN I OBTAIN THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD? (ALREADY CUSTOMER)
To get a TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD, please provide TotalEnergies a new 136F declaration.On your Customer Account, generate/
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WHAT IS THE MINIMUM VOLUME OF A 136F FORM/DECLARATION ?
The minimum volume of a 136F declaration is 1000 liters per 136F declaration.