WHAT SHOULD I DO WHEN MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD IS LOST OR STOLEN?

When one of your TotalEnergies tax-free fuel card is lost or stolen, you must block it immediately by calling:


TotalEnergies +32 2 288 99 36 (during business hours and days),

Or TotalEnergies Card Stop Service +32 2 288 94 00 (24/24h – 7/7).

Each blocking request must be written confirmed via the CONTACT of the TotalEnergies DIPLOMATIC website or by e-mail diplomatic.totalbelgium@totalenergies.com

 mentioning your first and last name, client number, card number of lost or stolen card, as well as the telephone number and the time period during which you can be contacted.